Quality Management

As one of the few registered PDAs in the industry, we do not take our responsibility lightly. We are constantly striving and working to better our systems, service, and the experience of our customers.

To this end, we focus greatly on:

• Analysing and understanding customer needs. This is done through constant purposeful engagement by our service team and client relations department.
• Continued software improvements and add-ons. This serves to ease our customer's everyday tasks and management needs; it improves our back-end operational functions to the point where we deliver exceptional PDA services; it speaks to the stability of our software systems and addresses continued compliance. We are proud and thankful to be backed by an amazing software service supplier.
• Evaluating and improving operational processes. Although we are very proud of - and confident in the stability and efficiency of our operations, we firmly believe in growth and striving to be better. Utilizing inter-departmental engagement; incident revisions and consideration of customer feedback, we constantly explore to identify what elements we may change or implement.
• Risk and compliance. Mitigating risk and ensuring strict compliance with regulatory and legislative obligations in our industry is of paramount importance. It is an immense obligation to be entrusted with the funds of consumers and to deal with said funds honestly, diligently, and transparently. DC Partner has in-house staff that is employed to see that we remain compliant, and we also have appointed external Consultants for independent, professional input and measurement. Similar to the other registered PDAs, we are also audited very frequently and thoroughly. To address risk factors, we employ all available measures, from staff to systems, external consultants, and experts to identify and manage risk exposure.
• Relationship management. We take immense pleasure in stating that through day-to-day engagement and frequent surveys, we have been seeing feedback such as “ DC Partner is family to us”. We are grateful to be supported by a very loyal client base and we like to think that this speaks to our continued efforts to go “above and beyond” for our clients. We listen with intent and attention; we take it to heart, and we address whatever we can as swiftly as possible.
• Support staff and management. No great organization is worth its salt without the dedication of the proficient and loyal staff. DC Partner boasts a staff compliment that scores well in both proficiency and loyalty. Our low churn rate in staff turnover is heart-warming, but it also assists a great deal in ensuring maximum quality service to our clients. By facilitating and encouraging synergy; organizing mentorships; focusing on skills development and looking at our workplace culture, we are hopeful that we will add value to the lives of our staff and clients alike.